Let’s talk about a game-changing reality for Airbnb hosts: automation tools have become essential, not optional. Managing guest communications, coordinating cleaners, and updating calendars manually simply doesn’t scale. To ensure your Airbnb management business thrives, you need powerful software working behind the scenes.
Smartbnb (now Hospitable): Best Airbnb automation tool?
In this comprehensive review, we’ll examine Hospitable (formerly known as Smartbnb), the leading automation platform that promises to transform your hosting experience. Let’s explore how this powerful tool can revolutionize your Airbnb operations.
The Bottom Line Up Front
Pressed for time? Here’s the quick verdict:
Hospitable (formerly Smartbnb) delivers: Advanced automation sequences, multi-platform integration, and powerful scaling capabilities for professional Airbnb property management businesses. The platform combines sophisticated features with an increasingly user-friendly interface.
For South Florida property owners managing multiple listings, Hospitable provides robust functionality that creates substantial long-term value, even with its initial learning curve.
Hospitable (Formerly Smartbnb): Comprehensive Automation for Serious Hosts
Hospitable (which rebranded from Smartbnb) has established itself as a powerhouse in the Airbnb management software category. Let’s examine what makes it stand out.
Key Features That Drive Results
Hospitable isn’t just another messaging tool – it’s a complete operational system:
- Intelligent Messaging: The AI-powered communication system handles inquiries, booking confirmations, check-in instructions, and review requests automatically. The platform learned from millions of host-guest interactions to create responses that feel personal, not robotic.
- Multi-Calendar Sync: Manage listings across Airbnb, VRBO, Booking.com and other platforms from a single dashboard. Changes propagate instantly across all platforms, eliminating double-bookings.
- Dynamic Team Management: Assign tasks to cleaners, maintenance staff, and co-hosts with automated workflows triggered by guest actions (bookings, check-outs, etc.).
- Revenue Optimization: Integration with dynamic pricing tools helps maximize your earning potential based on real-time market conditions.
In 2024, hosts using comprehensive automation tools like Hospitable generated over $4.6 billion in rental income – concrete evidence that automation drives revenue.
For Airbnb Superhosts – who earn 64% more than regular hosts – automation tools like Hospitable often form the backbone of their operational strategy.
Pricing Structure
Hospitable’s pricing scales with your business:
- Host: $29/month for 1 property.
- Professional: $59/month for 2 properties.
- Mogul: $99/month for 3 properties.
All plans include a 14-day free trial, allowing you to test the platform before committing.
The Evolution of Hospitable: From Smartbnb to Today
The platform now known as Hospitable began as Smartbnb before undergoing a complete rebrand. Let’s explore how this evolution has shaped the service.
The Rebranding Journey
When Smartbnb transformed into Hospitable, the company didn’t just change its name – it also:
- Refined the user interface to be more intuitive
- Enhanced the mobile experience for on-the-go management
- Expanded template libraries and automation capabilities
- Improved onboarding for new users
These improvements aimed to make powerful automation more accessible to hosts at all experience levels.
Standout Capabilities Post-Rebrand
Today’s Hospitable platform focuses on making sophisticated automation accessible:
- Enhanced Conversational AI: Natural-sounding messages that maintain your tone while handling routine communications.
- Comprehensive Review Management: Automated review generation based on guest behavior and stay quality.
- Advanced Task Management: Robust system for coordinating cleaners and maintenance personnel with custom workflows.
- Improved Onboarding: More intuitive setup processes with better documentation and support resources.
User Experience Improvements
Hosts particularly appreciate Hospitable’s evolution:
- More intuitive dashboard requires less technical knowledge
- Expanded template library speeds up implementation
- Support team consistently receives high marks for responsiveness
- Improved mobile app offers better on-the-go management capabilities
Key Features Breakdown: What Makes Hospitable Essential
To ensure you understand why Hospitable has become the go-to platform for serious hosts, let’s break down its standout capabilities:
Guest Communication Excellence
Hospitable’s messaging system features advanced logic flows and conditions that create highly personalized guest journeys. The AI learns your communication style over time, becoming increasingly accurate while maintaining a natural tone.
For hosts managing multiple properties, the platform’s sophisticated communication flows handle everything from inquiry responses to checkout instructions with minimal input required.
Comprehensive Team Management
The robust team management system includes granular permissions, staff performance tracking, and advanced scheduling algorithms. This is particularly valuable for properties in high-turnover markets like Miami, where cleaning coordination can make or break your operation.
Performance metrics help identify your best team members while automated task assignment reduces manual coordination.
Multi-Channel Management
Hospitable excels at managing listings across multiple booking platforms with instant synchronization and smart conflict resolution. Whether you list on Airbnb, VRBO, Booking.com or other channels, the system keeps everything in perfect sync.
This capability alone can prevent costly double-bookings and maximize visibility across different marketplaces.
Learning Curve Considerations
While Hospitable offers sophisticated features, the initial setup does require some investment of time. Most hosts need 1-2 weeks for complete implementation and optimization of all features.
However, the platform provides extensive documentation, video tutorials, and responsive support to guide you through the process.
Is Hospitable Right for Your Airbnb Business?
To ensure you’re making the right choice, consider these factors when evaluating Hospitable for your needs:
Hospitable Is Ideal For:
- Hosts managing multiple properties across different platforms
- Property managers scaling a professional Airbnb management business
- Operations requiring sophisticated automation workflows
- Businesses that value comprehensive data and analytics
- Hosts willing to invest time in initial setup for long-term efficiency gains
You Might Need A Simpler Tool If:
- You’re brand new to hosting with just 1 property
- You have extremely limited time for any platform training
- Your technical comfort level is very low
- You’re still testing short-term rentals as a business model
- You’re operating on an extremely tight budget
Implementation Strategy for Maximum ROI
To ensure you get the most from either platform:
- Start with core messaging automation Focus first on automating pre-arrival, check-in, and check-out communications
- Gradually implement team coordination Once messaging is solid, add cleaner and maintenance scheduling
- Fine-tune your templates monthly Review guest feedback and adjust messaging to address common questions
- Leverage analytics after 90 days Use performance data to optimize pricing and occupancy strategies
South Florida property owners should pay special attention to seasonal messaging templates that address hurricane season protocols, beach access information, and local event calendars.
Conclusion: Transform Your Hosting Business Today
Let’s cut straight to the chase – managing your Airbnb shouldn’t feel like a second job. Hospitable transforms your hosting game from exhausting to effortless.
The verdict is clear: automation tools like Hospitable don’t just save time – they fundamentally transform your Airbnb management capability. With the average daily rate for U.S. properties reaching $236.95 in 2023, even small improvements in occupancy or pricing can yield significant returns.
For South Florida property owners serious about scaling their Airbnb business, Hospitable provides a comprehensive solution that creates a foundation for growth. The platform’s sophisticated automation capabilities justify the initial learning investment.
Don’t let manual management hold your business back. Join thousands of successful hosts who’ve already made the switch.